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Contact Center Specialist

Requirements

  • Competent speech and good diction;
  • Skills in handling claims/complaints;
  • Customer focus and ability to work in a team;
  • Knowledge of basic MS Office programs;
  • Fluency in Russian (English is welcome).

Responsibilities

  • Implementation of information, consulting and service support for existing and potential customers of the Bank on the products and services of the Bank;
  • Implementation of receptions, processing and registration of incoming/outgoing calls, electronic appeals/applications;
  • Receiving and forwarding incoming calls to internal numbers of the Bank's employees;
  • Competent resolution of disputable/conflict situations/customer issues;

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